Terms of service

1. Acceptance of These Terms

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately. Your use of this website constitutes acceptance of these terms as a legally binding contract.

2. Who We Are

This website is operated by How I Care NZ, a New Zealand‑based business. All references to “we”, “us”, and “our” refer to How I Care NZ.

3. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

engage in hacking, scraping, or attempts to bypass security
upload harmful, offensive, or unlawful content
interfere with website functionality or other users’ access

We may suspend or terminate access if we believe your behaviour breaches these terms.

4. Information on This Website

Content on this website is provided for general information only. While we aim to keep information accurate and up‑to‑date, we do not guarantee completeness or reliability. You acknowledge that any reliance on website content is at your own risk.

5. Products & Online Transactions

When you purchase products through this website, the terms and conditions presented at checkout apply to your order.

All product purchases are subject to New Zealand consumer protection laws. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 always apply. We do not exclude or limit any rights that cannot legally be excluded under New Zealand law.

6. Pricing & Payment

All prices are listed in New Zealand dollars (NZD) unless stated otherwise. We reserve the right to update pricing, product availability, or service offerings at any time.

6.1. Currency Conversion Tool

For convenience, we provide a currency selector that allows you to view approximate prices in other currencies. Converted prices are estimates only and may differ from the final amount charged by your bank or payment provider due to:

exchange rate fluctuations
international transaction fees
currency conversion fees

7. Intellectual Property

All content on this website, including text, graphics, logos, videos, and software, is owned by us or licensed to us. You may not copy, reproduce, distribute, or modify any content without our prior written permission. Limited personal use (viewing, sharing links, or printing for personal reference) is permitted.

8. User Accounts

If you create an account:

you must provide accurate information
you are responsible for keeping your login details secure
you must notify us immediately of any unauthorised access

We may suspend or terminate accounts that breach these terms or misuse our services.

9. Privacy & Data Protection

We collect, store, and use personal information in accordance with the Privacy Act 2020. Our Privacy Policy explains:

what information we collect
why we collect it
how we store and protect it
who we share it with
how you can access or correct your information

By using this website, you consent to our handling of personal information as described in our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by New Zealand law:

we are not liable for indirect, consequential, or financial losses arising from your use of this website
we do not guarantee uninterrupted or error‑free website operation
we are not responsible for third‑party content, links, or services

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 where you are a consumer.

11. Returns, Refunds & Service Issues

If you purchase goods from us, our Returns & Refunds Policy applies. We comply with the Consumer Guarantees Act 1993, which ensures goods must be of acceptable quality must be provided with reasonable care.

12. Third‑Party Services

Our website may link to third‑party websites or integrate third‑party tools. We are not responsible for their content, policies, or practices. You use third‑party services at your own risk.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes take effect when posted on this page. Continued use of the website indicates acceptance of updated terms.